LUNA SILVER NECKLACE

1. Storage: Store jewelry in a clean, dry place away from sunlight and moisture or in them packaging to prevent tarnishing and damage. 

2. Cleaning: Regularly clean jewelry with a soft cloth to remove dirt and oils. Avoid harsh chemicals and cleaners.

3. Avoid Exposure: Remove jewelry before using perfumes, lotions, skin care products or engaging in activities like cleaning, sport or swimming.

Following these tips will help keep your be loved NEROLIA jewels looking its best for years to come!

Below is a conversion chart to help you find your ring size when transitioning between US and EU sizing systems:

Best Way to Determine Your Ring Size:

1. Measure an Existing Ring: If you already have a ring that fits well, you can measure the inside diameter of the ring and use a sizing chart (see online) to determine the corresponding ring size.

2. Measure your ring size using a string or a strip of paper. Here's how: A) Wrap String Around Finger: Wrap a piece of string around the base of your finger where you'll wear the ring. B) Mark Intersection Point: Use a pen to mark where the string overlaps. C) Measure Length: Remove the string and measure the length from the starting point to the mark? D) Find Size: Use a ring size chart to match the measurement to your ring size.

Still not sure? Send us an email to: nerolia.official@gmail.com with your measurements or enquiry and we will shortly assist you :) 

EU / NORTH AMERICA / ASIA / OCEANIA ORDERS:

In case your order arrives:

• Defective *
• I ordered the wrong size
• The product is not what I expected
• You can initiate a return of your order within 14 days of arrival.
• We would appreciate it if you could follow the steps described below:
• Please write an email with your order number, name, and reason for return to: nerolia.official@gmail.com, informing us that you are about to or have placed a return to: Nerolia Jewelry: Schönhauser Allee 140, 10437, Berlin, Germany.
• If you have initiated a return, please share your tracking number :)

As soon as we receive the return, we will notify you by email and credit the full item amount to your account on our store for future use.

Please note:

(-) Nerolia does not assume the cost of shipping returns; however, if the item was *defective, we will refund the cost of the return as well. Otherwise, the cost of the return will be borne by the customer.

(-) The returned products must be in perfect condition and show no evident signs of use; otherwise, no return will be processed. It is your responsibility to provide adequate packaging to ensure that the items arrive at Nerolia in perfect condition, with proper packaging.

(-) NEROLIA will not be responsible for any loss of the package during its shipment. It is the customer’s responsibility to ensure that the package arrives at our facilities in perfect condition.

If you have any inquiries regarding your order or return, please do not hesitate to write an email to nerolia.official@gmail.com; we would be more than happy to assist you :) 

SOUTH AMERICAN ORDERS:

In case your order arrives:

• Defective *
• I ordered the wrong size
• The product is not what I expected
• You can initiate a return of your order within 14 days of arrival.
• We would appreciate it if you could follow the steps described below:
• Please write an email with your order number, name, and reason for return to: nerolia.official@gmail.com, informing us that you are about to or have placed a return to: Nerolia Jewelry: General Savio 878, 3600, La Pampa, Argentina.
• If you have initiated a return, please share your tracking number :)

As soon as we receive the return, we will notify you by email and credit the full item amount to your account on our store for future use.

Please note:

(-) NEROLIA does not assume the cost of shipping returns; however, if the item was *defective, we will refund the cost of the return as well. Otherwise, the cost of the return will be borne by the customer.

(-) The returned products must be in perfect condition and show no evident signs of use; otherwise, no return will be processed. It is your responsibility to provide adequate packaging to ensure that the items arrive at Nerolia in perfect condition, with proper packaging.

If you have any inquiries regarding your order or return, please do not hesitate to write an email to nerolia.official@gmail.com; we would be more than happy to assist you :)

DOMESTIC SHIPPING:

All our shipments are made by DHL.

Customers have the option to choose between Standard shipping (3-5 days) or Express shipping (1-3 days).

As soon as the order is placed and paid, we will provide your tracking number.

Orders over €200 will have free shipping with DHL Standard service.

EU SHIPPING:

All our shipments are made by DHL.

Customers have the option to choose between Standard shipping (5-7 days) or Express shipping (2-3 days).

As soon as the order is placed and paid, we will provide your tracking number.

Orders over €250 will have free shipping with DHL Standard service.

INTERNATIONAL SHIPPING:

All our shipments are made by DHL.

Customers have the option to choose between Standard shipping (7-10 days) or Express shipping (5-7 days).

As soon as the order is placed and paid, we will provide your tracking number.

Orders over €300 will have free shipping with DHL Standard service.

General notes:

• Please be aware that holidays in GERMANY and ARGENTINA will affect your expected delivery date.
• Please note we are unable to deliver on Bank Holidays.
• NEROLIA will cover all duties and taxes while your parcel is in transit. We will not be able to cover any local sales taxes, however.

Nerolia Jewelry

Schönhauser Allee 140, 10437, Berlin, Germany.

nerolia.official@gmail.com